Frequently Asked Questions

To create an account, go to the KloudOps homepage and click on the “Sign Up” button at the top right. Fill in your name, email, and password, then click “Register.” You’ll receive a confirmation email to activate your account.

Yes! you can talk on the phone. See on Contact page.

You can contact our support team in three ways: Email us at info.kloudopsgmail@.com

We usually respond within 6 to 12 hours, depending on the time and volume of requests. For urgent issues during live classes, use live chat for faster help.

If you haven’t received a reply within 24 hours, please check your spam/junk folder. You can also follow up using live chat or by replying to your original email.

Yes! Our support team speaks both Urdu and English, so you can reach out in the language you’re most comfortable with.

Our support team is available Monday to Saturday, 10:00 AM to 10:00 PM (Pakistan Time). We aim to respond to all queries within 6–12 hours.

Absolutely! You can use the Zoom chat or raise your hand to ask questions. Our instructors encourage interaction and are happy to help.

Yes, you can join from any mobile device using the Zoom mobile app. Make sure your internet connection is stable for video and audio clarity.

Yes, we recommend installing the Zoom desktop or mobile app for the best experience. You can download it from zoom.us/download. Make sure to install it at least 10 minutes before class starts.

You will receive a Zoom link via email before each class.We can also give you zoom meeting link on whatsapp group

No, it’s optional. You can keep your mic and camera off unless asked to speak. However, using a mic can be helpful during Q&A or interactive sessions

Don’t worry! Recordings of all live sessions are uploaded within 24 hours to your KloudOps course dashboard. You can watch them anytime.

First, check if you’re logged into your KloudOps account and enrolled in the course. Try refreshing the page or copying the link into your browser. If the problem continues, contact support at info.kloudops@gmail.com or through the live chat.

You’ll find the full class schedule in your whatsapp group. You’ll also receive reminders via email and WhatsApp before each session.